Acme Public Grievance Monitoring and Redress System is an online web-enabled system over Local Data Centre/Cloud developed by Acme Digitek Solutions (P) Ltd. Lucknow. In accordance with the Governments initiative to enable the citizens virtually reach the concerned office to lodge a complaint; the Public Grievance Portal has evolved during the last few years aiming at the following objectives :
Lets the user submit the grievance. All the applicant information required to process the application is filled here. User can also attach documents required to process the application as well as enclosures given with the application.
Lets the user view the applications submitted between a particular date intervals as well as to edit them at same time.
View Public Grievances Status form lets the user see the application status code and their serial numbers. When the user clicks on a particular application status code it goes to that corresponding form where the user can also edit that particular application status code.
This form shows the user applicant name and their corresponding application codes. When user clicks on an application code application movement form of that particular applicant opens.
This report shows the application detail application status code wise. Here user can see that in which department the application currently is and which P.I.O is handling the application.